FAQ

You can contact us by phone: (+351) 254 732 702 or by email: info@ctdouro.com

We are a maritime tour operator officially licensed by Turismo de Portugal (RNAAT 118/2011), the country’s official tourism authority. In addition to this official documentation, which guarantees our authenticity, we receive annual awards and support from the Portuguese government for companies that stand out for their high levels of performance and commitment.

It’s very easy to book your trip with us. To buy your ticket for one of our Rabelo Boat Day Tours (lasting 1 hour or 2 hours), simply fill in the information to book your reservation on the specific page of the tour you want to buy on our website.

You will then automatically receive confirmation of your booking and your ticket! You will also receive all the information about the Boarding Point, the Itinerary and exclusive access to our Audio Guide App for Android and IOS smartphones or tablets.

If you prefer, you can contact us directly to make your reservation, by emailing info@ctdouro.com or calling (+351) 254 732 702. Once you have made contact with our colleagues, you will have to wait for the usual processing and indication of availability from the colleagues. Please note that the reservation is only valid once full payment has been made.

With the exponential growth, year after year, of the number of people visiting Pinhão and the Alto Douro Wine Region, most of our daily Rabelo boat tours sell out quite easily. We always advise our customers to make their reservation as early as possible to ensure their desired spot(s) on the preferred date.

No. When you send us an email to book a reservation for Private Rabelo Boat Tours, your request will be under review. Then, our Reservation Department will analyze it and contact you as soon as possible. After the approved review, your Boat Tour is only “reserved” after full payment (100% deposit).

Places on the Rabelo Boat Daily Tours are subject to reservation directly through our website.

To facilitate the payment of your experience, we offer three payment methods: Bank Transfer (you must send us an email at info@ctdouro.com) or Credit Card (Visa or Mastercard). The last option allows automatic confirmation of payment through our website. If you prefer to pay by Bank Transfer, you need to send us proof of payment to identify the respective payment.

Yes, this is a secure online payment. If you wish to pay by Credit Card, simply use the online reservation method on the page of your desired Experience, which offers an updated calendar and fields regulated by Regiondo, a partner entity that processes payments. Regiondo and our bank are the only entities that process your card data and ensure encrypted data transmission. Companhia Turística do Douro only receives information with the authorization result and instructions for proceeding with the booking.

Our prices remain the same, regardless of your chosen payment method. However, we remind you that payments are always made in Euros (€), and some foreign banks may charge exchange rates.

Our prices remain the same, regardless of your chosen payment method. However, we remind you that payments are always made in Euros (€), and some foreign banks may charge exchange rates.

If you make your reservation directly through our Website, you don’t need to worry, as you will automatically receive your reservation confirmation in your email.

If you made the payment through prior consultation, after detecting the payment by our operators, you will receive an email with the final documentation. The email will include: necessary voucher(s) for the trip, relevant information, invoice, and receipt related to the purchase. After receiving this email, you can consider your reservation finalized. We emphasize that, even after sending the final documentation, our operators are always available to help with any doubts that may arise.

If the payment was made within the stipulated period, your reservation is complete. However, there may be some delay in sending the final documentation, as all reservation processes are meticulously reviewed by our team for security reasons. In this case, you will receive an email from our colleagues indicating the receipt of payment and the sending of the necessary documentation. If you have any doubts or do not receive any email from us (first check your Junk or “Spam” box), please contact us at info@ctdouro.com or +351 254 732 702.

If you received confirmation of your reservation with incorrect data, please contact us immediately to proceed with the necessary changes. You can contact us at +351 254 732 702 or send us an email to info@ctdouro.com.

Yes, we may be able to change your reservation, provided we have available places and/or this information is provided to us in a timely manner (up to 7 days before the date of the boat tour). In this case, we advise you to contact us as urgently as possible at info@ctdouro.com or +351 254 732 702.

If you wish to cancel your booking, you must inform us immediately. As we know that unforeseen events happen, we offer our customers flexible cancellation conditions, such as:

• Rescheduling the reservation: if the rescheduling notification is received up to 7 days
  before the cruise departure date, Companhia Turística do Douro can
  facilitate the rescheduling of the reservation, depending on the availability of the
  promoting entity.
• 50% refund of the total amount: if the cancellation notice
  is received less than 7 days before the cruise departure date.
• No refund: if the cancellation notification is received less than 3
  days before the cruise departure date.

If the minimum number of participants is not met on a certain date, customers will be duly informed and may choose to refund the amount already paid or agree to change the route and/or the date of the tour, with the respective price variation and within the stipulated period.

Yes, requesting a quote at Companhia Turística do Douro is completely free. We are committed to providing the best possible assistance, at no cost, so you can plan your Douro experience with total transparency and without commitments. Feel free to contact us and explore the various options available for our tours and services.

Request a free quote via email at info@ctdouro.com.

We fully respect your right to privacy and do everything to ensure a unique experience for our customers. Not only during the boat trip but also beforehand. When you use our website, our partners’, or fill out our reservation forms, we are aware that you are entrusting us with sensitive and personal information. Therefore, the information you share with us is stored in our database (with security guaranteed by our IT Department) and is maintained for as long as is reasonably necessary for the intended purposes and as required by law. After this period, the information is deleted.

We fully respect your right to privacy and do everything to ensure a unique experience for our customers. Not only during the boat trip but also beforehand. When you use our website, our partners’, or fill out our reservation forms, we are aware that you are entrusting us with sensitive and personal information. Therefore, the information you share with us is stored in our database (with security guaranteed by our IT Department) and is maintained for as long as is reasonably necessary for the intended purposes and as required by law. After this period, the information is deleted.

Yes, we have two flexible options for our Gift Vouchers, which perfectly adapt to your needs.

Option 1: Specific Gift Voucher – You can choose a specific tour or experience to offer, such as a “Gift Voucher – 1-Hour Daily Rabelo Boat Tour.” This is an excellent way to offer a personalized gift that suits the recipient’s interests.

Option 2: Voucher with Chosen Amount – You can also opt to define an amount of your choice for the Gift Voucher. The recipient can then use this value for any of the programs available on our website. This type of voucher offers flexibility and is ideal for those who wish to give the recipient the freedom of choice.

In both options, the voucher payment is made at the time of purchase. After filling out our request form, we will send an email with the payment details and all necessary instructions. Once the transaction is completed, the voucher will be sent to your email, ensuring speed and convenience. All our Gift Vouchers are valid for one year, providing the recipient with the flexibility to choose the best time to enjoy the experience.

The easiest way to be the first to receive our offers and information is by following us on our social media (Instagram: @ctdouro and Facebook: Companhia Turística do Douro).

The fastest way to get more information is by email or phone (info@ctdouro.com or +351 254 732 702). Our office is open from Monday to Friday, approximately between 09:30 AM and 06:30 PM. And, if you prefer, you can come and talk to us in person (CTDouro Office – R. da Praia 12, 5085-042 Pinhão). We will be happy to help you!

It depends on the type of tour you have chosen. At Companhia Turística do Douro, we offer two distinct types of tours:

1. Shared Daily Tours: If you have purchased one of our Daily Tours, these are generally shared with other passengers. This is a great opportunity to enjoy the beauty of the Douro in the company of other travelers who share an interest in our magnificent region. Shared tours are ideal for those looking for a enriching and flexible experience.
2. Private Tours: If you have opted for a Private Tour, it will be an exclusive experience for you and your group. In this mode, the boat and the experience are reserved only for you and the people you have chosen to include in your reservation. Private Tours are perfect for those looking for a more intimate and personalized experience, whether with family, friends, or for special occasions.

In either case, we guarantee a memorable experience, full of stunning landscapes and high-quality service.

Yes, all our tours are enriched with detailed information about the points of interest along the Douro. To ensure the best experience, we provide our Audio Guide App, accessible on all mobile devices. With this application, passengers can listen to audio or written explanations, and view images of all the main points of interest along the route. This feature provides a rich and informative experience, allowing you to deeply immerse yourself in the history and beauty of the Douro.

For more information about our Audio Guide App and how it can enrich your tour, we invite you to visit the specific page on our website.

The safety and comfort of our passengers are always our top priority. Our tours are generally calm and comfortable, suitable for most people. However, we recommend consulting your doctor before embarking on any travel activity during pregnancy, especially if you have any special conditions or concerns.

At Companhia Turística do Douro, we are prepared to accommodate the special needs of pregnant women to ensure their safety and comfort. Please inform us in advance so we can make the necessary adjustments and provide you with the best possible experience.

Yes, it may be necessary for us to make changes to the previously defined itinerary. However, we will only do so under exceptional circumstances. Such circumstances may be due to at least one of the following situations (but not limited to): poor weather conditions, breakdowns/damage to the fleet, unexpected delays, strikes, unavailability of our tourist partners, transport interruptions or lack of safety, insufficient number of participants, among other unforeseen situations beyond our control. In case of an itinerary change, all customers will be duly informed.

Our tours are conducted on Rabelo boats, symbolic and historic vessels of the Douro, which are a true icon of the Alto Douro Wine Region. These traditional boats, which once carried barrels of Port wine, are today carefully recreated and adapted to provide an authentic and comfortable experience on the Douro River.

Each Rabelo boat in our fleet combines historical heritage with modern comfort. They are equipped with all the necessary amenities to ensure the safety and well-being of our passengers, allowing them to fully enjoy the natural and cultural beauty of the Douro. Our team of sailors and captains consists of experienced professionals passionate about the region, ensuring that each trip is a memorable and enriching experience.

Yes, we welcome pets on both our shared daily tours and private tours. At Companhia Turística do Douro, we understand how important our pets’ companionship is. We only ask that you inform us in advance and ensure that your pet is always under your control and does not disturb other passengers.

We understand that unforeseen events can happen. Although the responsibility for the delay falls on the client, we are committed to offering the best possible solution within our capabilities and availability.

• Daily Tours: If you notify us in advance of your delay and there is availability, we will do our best to accommodate you on the next Daily Tour.
• Private Tours: In the case of private tours, you should contact us to discuss rescheduling options, and we will always strive to find an alternative that suits your needs.

Please keep in mind that any rescheduling is subject to availability and is not guaranteed. We recommend arriving early to avoid any inconvenience and to ensure that you can fully enjoy the planned experience. In case of a delay, please contact us as soon as possible so that we can assess the available options.

If you encounter any problems during your tour, please immediately contact a member of our team on board. Our crew is trained and prepared to handle various situations and ensure your safety and comfort. Whether it’s a minor inconvenience or an emergency, we are equipped to respond promptly and provide the necessary assistance.

In situations that require additional attention or if you need to contact us after the end of the tour, you can also use the following means:

• Contact Phone: (+351) 254 732 702
• Email: info@ctdouro.com

We assure you that any question or concern will be treated with the utmost seriousness and professionalism. Your safety and satisfaction are our top priority, and we are committed to providing a positive and unforgettable experience.

All experiences promoted by Companhia Turística do Douro include life and vessel insurance. Contact our operators for more clarification on the included policy.

We apologize for any inconvenience that may have occurred during your experience. If you have something to report, remember that you should communicate it directly to our colleague responsible for your reservation. We guarantee that all opinions/complaints are properly analyzed by our Management, responded to, and taken into account, to improve our services. And, if you so wish, under Portuguese Law, you can also write in our Complaints Book.